Welcome to RealityMatrix.Org
Welcome to RealityMatrix.Org
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About Len
Before starting his own company, Len spent 14 years with The Gallup Organization, consulting in a variety of industries including healthcare, insurance, automotive, government and retail. He has worked with global consulting leaders and brings a broad skill set of executive experience, process evaluation, research and training to his clients. His experience with process management, technical implementation and focus groups give him a unique perspective on the interaction of people and technology in today's society. During this time, he continued to grow his technical expertise. Len was a key driver of improving computer user support and understanding, starting a Help Desk and offering regular training for Gallup users. He also served as a network administrator and Microsoft Exchange expert in Network Operations. Before working with Gallup, Len enjoyed success in a variety of customer service and management roles in the automobile industry, including General Motors, Nissan, Honda and Hyundai. As a service operations manager, his dealership scored in the 99th percentile of customer satisfaction for both Buick and Hyundai. During this time he received a graduate certificate in Automotive Management from General Motors University. Len is a trained mediator via Community Mediation Concepts (http://www.FindSolutions.Org) and is a member of the Project Management Institute (www.PMI.Org). He has also passed a background check by the Colorado Bureau of Investigation and has a security clearance at Denver International Airport. Before moving to Colorado in 2004 for continued research and development, Len lived in Lincoln, Nebraska for almost 27 years. He and his wife Jeanie love the Colorado lifestyle and enjoy spending time with their three grandchildren. |
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Send mail to len@realitymatrix.org with
questions or comments about this web site.
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Len Taylor has more than 25 years of experience in
technology implementation and management, engagement metrics, strategic,
process and technical
consulting, survey design and market research. His operations management
groups have consistently scored in the top 10% in customer satisfaction.